Write to the studio
Support questions, press enquiries, licensing, fan letters — every message lands on a real desk in Melbourne. We reply within one business day.
Tell us what's on your mind
Visit the studio
By appointment only — the office is a working studio, not a showroom. Write first and we'll put the kettle on.
Direct line
+61 3 9654 8210
Monday–Friday, 9:00–18:00 AEST
Melbourne, where the trams dawdle
The studio sits in the heart of Melbourne's CBD — a few doors from coffee worth queuing for and a tram ride from the sea that inspired half the game's weather.
- 2 min walk from Melbourne Central station
- Elizabeth St tram corridor, any southbound route
- Secure parking on Lonsdale St
Choose your channel
Player support
Bug reports, stuck puzzles, save issues and technical help. Include your device model and OS version for the fastest fix.
Replies in ~4 business hoursPress & creators
Review codes, interview requests, video permissions. Grab the press kit first, then write — we say yes to most things.
Replies in ~1 business dayBusiness & licensing
Education licences, platform partnerships, merchandise and translation rights. Serious enquiries get a same-week call.
Replies in ~2 business daysOccasional letters, never spam
Studio news, sale windows and the odd piece of behind-the-scenes art. Roughly one letter a month — easy to leave, impossible to regret joining.
Find the Gardens online
For quick questions, social replies are often fastest — the community desk checks them twice daily.