Refund Policy
Getting your money back — the rules for platform purchases, direct orders, gifts and shipping problems. Written to be used, not to scare you off using it.
Our refund philosophy
We sell a two-hour game. If it wasn't for you, keeping your money would feel wrong — so our direct-purchase policy is simple: fourteen days, no interrogation, provided the digital goods haven't been substantially used.
Platform purchases (Google Play, App Store, Steam) follow each store's own refund system — we can't override it, but we'll help you navigate it. Your statutory rights under Australian Consumer Law apply on top of everything below.
In this document
- How each channel refunds
- Digital goods & fair use
- Physical goods
- Subscriptions & plans
- Australian Consumer Law
Refund windows at a glance
14 days — direct
Change-of-mind on unused digital goods bought from this portal.
48h — Google Play
Standard Play Store window, requested via your order history.
14 days — faulty goods
Damaged or incorrect physical items — replacement or refund, your call.
Anytime — gift codes
Unredeemed gift codes are refundable to the purchaser at any time.
How each channel refunds
Refund paths differ by where you bought:
- This portal (direct) — write via contacts with your order email. 14-day window for change of mind on unused digital goods; refunds land on the original payment method within 5–10 business days.
- Google Play — request inside 48 hours via play.google.com → Order history, or contact Play support for later cases.
- App Store — report a problem at reportaproblem.apple.com; Apple decides eligibility.
- Steam — under 2 hours played and 14 days owned, via Steam Support.
If a store declines a refund for a purchase made through our portal's gift system, contact us — we'll review it ourselves.
Digital goods & fair use
'Unused' means what it sounds like: codes unredeemed, archives unopened. Downloaded-then-regretted purchases are reviewed case-by-case — we'd rather refund a disappointed customer than hold a grudge, but we do watch for refund-as-piracy patterns, and reserve the right to decline serial abuse.
Physical goods
Damaged, incorrect or lost-in-transit items are replaced or refunded in full — photograph the problem and write within 14 days of delivery. Change-of-mind returns on unopened merch are accepted within 30 days; return postage is yours, everything else is ours.
Subscriptions & plans
The Premium Support Plan refunds in full within 14 days if unused, or prorated by whole remaining months thereafter. Cancelling stops renewal — the plan doesn't auto-renew anyway, so cancellation simply ends it at expiry.
Fastest route
Email through contacts with your order address and the words refund request in the subject — the desk processes those first.
Most refunds are approved and processing within one business day.
Australian Consumer Law
Nothing above limits your ACL rights. If a product is faulty, not as described or doesn't do what we said it would, you're entitled to a remedy — repair, replacement or refund — regardless of windows or policies. That's the law, and we wouldn't have it any other way. Questions via contacts.
Start a refund
Write through the contacts page with your order email and what went wrong. Refund requests get same-or-next business day answers — usually with the refund already processing.
Related documents
- Privacy Policy — how your data is handled
- Legal Notice — who operates this portal
- Terms of Service — the rules of use
- Cookie Policy — every cookie, named
- Refund Policy — your money back, fairly